Conflict Resolution

Taking the sting out of confrontation
Our area of skill is in helping our Security Guards to read people and understand their psychology, as well as providing the necessary training to defuse situations. We would employ NLP principles ‘’gives new skills for improved communication“ that are tried and proven.

• Active listening
• The ability to create rapport and empathy
• 6 human needs
• An understanding of what people need in differing situations
• Non verbal behaviour
• What to look for as cues to internal states
• Behavioural types - A look at the different personalities that might be encountered
• Reframing - The ability to change the context to win/win
• Confronting fears
• Overcoming the psychology of fear